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Terms and Conditions
These Terms and Conditions (the “Terms”) govern your use of the website subphaisal.com and any purchase of products or services through it. The Website is operated by Subphaisal Wheels Co., Ltd. (“the Company”). Please read these Terms carefully. By using the Website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms. If you do not accept them, please do not use the Website.
Effective November 12, 2026
1. General
1.1In these Terms, “the Company” means Subphaisal Wheels Co., Ltd.; “the Website” means subphaisal.com, including its English pages; and “you” means any person who uses the Website or orders products or services through it.
1.2The Website provides information about the Company’s products and services and lets you order products and book services at the Company’s branches in Thailand.
1.3Certain pages of the Website or individual promotions may have their own specific terms. If those specific terms conflict with these Terms, the specific terms prevail to the extent of the conflict.
2. Information on the Website
2.1The Company makes reasonable efforts to keep the information on the Website accurate and up to date, but does not warrant that all information is accurate, complete and current at all times, and reserves the right to change it without prior notice.
2.2Tire sizes listed by car make and model are for guidance only. You are responsible for confirming the correct tire size for your vehicle before confirming your order, for example from the sidewall of your current tires, the tire placard on the door frame or the owner’s manual.
2.3Product images are for illustration only. Lettering, sidewall design and other details on the actual product may differ by size and production batch.
2.4The production year shown is that of the batch currently in stock. You can verify the actual production date from the DOT code on the sidewall.
3. Prices and Products
3.1Prices shown are per tire, in Thai baht, and include VAT. A full tax invoice is available on request.
3.2Prices and stock may change at any time without prior notice. The price that applies to your order is the price shown when you confirm the order.
3.3A struck-through price is the Company’s full price or the manufacturer’s recommended retail price from its price list.
3.4Orders on the Website are limited to 20 tires per item per order. For larger quantities, please contact the Company.
4. Orders
4.1You must verify your mobile number with a one-time password (OTP) before ordering, and provide accurate, complete and current information.
4.2Once you confirm an order, the Website shows an order number that you can use to track its status.
4.3The Company reserves the right to decline or cancel an order in the following cases, in which event it will notify you and refund any amount paid in full:
- (a)the product is out of stock or insufficient while the order is being processed;
- (b)the price or product information was clearly displayed in error; or
- (c)there are reasonable grounds to suspect fraud or misuse.
5. Payment
5.1You may pay by the methods shown on the checkout page. Cash on delivery is not available.
5.2For QR or bank transfer payments, you must pay and upload proof of payment within 2 days of confirming the order. Otherwise, the order will be cancelled.
5.3If you choose to pay at a branch, the Company will hold the products for you for 7 days from order confirmation. If you do not collect and pay within that period, the order will be cancelled.
5.40% installments for up to 10 months are available only for payment at a branch and are subject to the terms of the Company and the card issuer. Some special-price items may carry an installment fee.
6. Delivery and Installation
6.1The Company ships free of charge anywhere in Thailand from 1 tire. Delivery usually takes 2–7 days and may vary by destination and carrier. See How to Buy for details.
6.2You must provide a complete and accurate delivery address and check the products on receipt. If any product is damaged or does not match your order, please notify the Company promptly.
6.3If you choose installation at a branch, you can select the branch and appointment date at checkout. Nitrogen inflation, new valve stems and wheel balancing are provided free of charge, and wheel alignment is free when you buy 4 tires.
7. Cancellations, Returns and Refunds
7.1You may cancel an order yourself on the order page before paying or uploading proof of payment, and before the Company starts processing it.
7.2To cancel an order that has already been paid, please contact the Company via LINE @subphaisal or call 02-805-6911.
7.3You may return products within 7 days of receipt. Please contact the Company before sending any product back.
7.4Returned products must be in 100% new condition, never installed or used, and free of any marks whatsoever. The Company reserves the right to refuse any return that does not meet these conditions.
7.5You are responsible for the cost of return shipping.
7.6The Company will issue your refund within 7 days of receiving the returned products.
8. Warranty
8.1Tires are warranted directly by the manufacturer. The Company coordinates warranty claims with the manufacturer on your behalf. See Warranty for details.
8.2Claim decisions are subject to the manufacturer’s terms and discretion.
9. Promotions and Member Benefits
9.1Promotions, discount coupons and other offers are subject to the terms and periods set by the Company for each offer. The Company reserves the right to change or cancel promotions without prior notice, without affecting orders already confirmed.
9.2Points and member benefits are subject to the Company’s conditions. See Account / points for details.
10. Intellectual Property
10.1Content on the Website, including text, articles, images produced by the Company, the design and layout of the Website, and the compilation of product, price and stock information, is the copyright and intellectual property of the Company and is protected by law.
10.2No one may reproduce, copy, adapt, publicly distribute or use any part of the Website for commercial purposes without the Company’s prior written consent.
10.3Brand names, trademarks and logos of products shown on the Website belong to their respective owners.
11. Prohibited Use
11.1You agree not to:
- (a)use any program, bot, artificial intelligence (AI) or other automated means to extract, collect or store data from the Website without the Company’s prior written consent, except access by search engines that follow the Website’s robots.txt file;
- (b)do anything that interferes with, disrupts or places an unreasonable load on the Website or the Company’s systems;
- (c)access or attempt to access any part of the Website or systems not made available to you; or
- (d)use the Website for any unlawful purpose, provide false information or impersonate any other person.
11.2If you breach these Terms, the Company reserves the right to suspend your access to the Website, cancel related orders and take legal action.
12. Links to Third-Party Websites
The Website may link to third-party websites or services, such as LINE, Facebook or maps, which are outside the Company’s control. The Company is not responsible for their content, accuracy or security. Your use of those websites is governed by their own terms.
13. Limitation of Liability
13.1To the extent permitted by applicable law, the Company is not liable for any loss, damage or expense arising from or in connection with the use of, or inability to use, the Website, including system failures, delays in transmitting or displaying data, data errors or computer viruses.
13.2Nothing in these Terms excludes or limits your rights as a consumer under the law, or any liability of the Company that cannot be limited by law.
14. Personal Data
The Company collects, uses and discloses your personal data in accordance with its Privacy Policy and Thailand’s Personal Data Protection Act B.E. 2562 (2019).
15. Changes to These Terms
The Company may amend these Terms as it deems appropriate. Amended Terms take effect when published on the Website. Orders already confirmed remain subject to the Terms in effect on the date of confirmation.
16. Governing Law
16.1These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand.
16.2If any provision of these Terms is held void or unenforceable, the remaining provisions remain valid and enforceable.
17. Contact
If you have any questions about these Terms, please contact the Company via LINE @subphaisal or call 02-805-6911.